POLICY

IF YOU ARE LATE PAST 5 MINUTES WITHOUT CALLING, YOUR APPOINTMENT

WILL AUTOMATICALLY CANCELLED & COUNTED AS A NO SHOW.

 

LATE APPOINTMENTS AFTER 10 MINUTES EVEN WITH CALLING WILL BE CANCELLED & MARKED AS A NO SHOW SO PLEASE ARRIVE ON TIME.

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NO SHOWS WILL BE LISTED & NOTED ON YOUR FILE FOR FUTURE APPOINTMENTS. AFTER 1st NO SHOW, A NON REFUNDABLE DEPOSIT OF 25% IS REQUIRED PRIOR TO YOUR APPOINTMENT. AFTER 2nd NO SHOW, THE 3rd APPOINTMENT WILL REQUIRE A NON REFUNDABLE DEPOSIT OF 50% TO CONFIRM BOOKINGS. YOU WILL BE NOTIFIED OF ANY NO SHOWS ON FILE, SO PLEASE ENSURE THAT THE DEPOSITS ARE SENT IN A MINIMUM OF 3 DAYS PRIOR TO BOOKED APPOINTMENT. IF DEPOSIT IS NOT SENT IN ON TIME (unless a reason is given) THE APPOINTMENT WILL BE AUTOMATICALLY CANCELLED.

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IF YOUR ARE NEEDING TO CANCEL OR RESCHEDULE PLEASE GIVE US A CALL, TEXT, EMAIL, DIRECT MESSAGE ON INSTAGRAM OR VIA BOOKING SITE. CANCELATION ARE LIMITED TO 1 HOUR PRIOR TO APPOINTMENT; IF A CANCELATION IS REQUIRED AFTER THE 1 HOUR LIMIT, SERVICE(S) WILL BE DEEMED A NO SHOW.

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ONLY 1 PERSON MAY ACCOMPANY YOU IN THE WAX ROOM.

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PETS ARE NOT ALLOWED.

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PLEASE ARRIVE NO EARLIER THAN 5 MINUTES PRIOR TO YOUR APPOINTMENT TO FILL OUT CONSULTATION FORMS. PLEASE RING THE BELL FOR ENTRY! IF I DO NOT COME IN 1 MINUTE, I MAY BE IN THE ROOM WITH A CLIENT & WILL BE THERE SOON SO BARE WITH ME.

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IF YOU ARE ON ANY MEDICATIONS PLEASE DISCLOSE IT WITH US ON OUR MEDICAL FORM OR YOU WILL BE TURNED AWAY & BANNED IF ANY FORMS ARE FILLED OUT WITH FALSE INFORMATION.

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FOOD IS NOT ALLOWED IN THE ROOMS BUT DRINKS ARE OKAY.

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THERE ARE NO REFUNDS ON ANY/ALL SERVICES.

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ALL PRICING DOES NOT INCLUDE TAXES OR TIPS. IF YOU PAY BY CARD YOU WILL BE CHARGED TAX BUT IF YOU PAY WITH CASH THERE WILL BE NO TAX APPLIED.

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TIPS ARE NOT REQUIRED BUT ARE HIGHLY FAVOURED DUE TO THE FACT THAT WE WORK HARD TO PROVIDE SOLID SERVICES ALONG WITH AMAZING CUSTOMER SERVICE.

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WE DO NOT CONDONE INAPPROPRIATE BEHAVIOUR OR LANGUAGE SO PLEASE BE RESPECTFUL TO EVERYONE. WE HAVE THE RIGHT TO REFUSE SERVICE FOR ANY REASON (each reason will be told directly to the client)

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IF YOU ARE BOOKING MORE THAN 3 SERVICES, FULL BODY AND/OR LONG SERVICES (longer than 2 hours/ times show on booking site for each service), PLEASE BE RESPECTFUL WITH CANCELATIONS & RESCHEDULING AS SPOTS COULD HAVE BEEN FILLED IN THAT TIME FRAME.

 

FOR FULL BODY SERVICES, A $40 DEPOSIT IS REQUIRED TO SECURE YOUR BOOKING. PLEASE SEND IT IN TO LACREMEWAXBAR@GMAIL.COM. IF IT IS NOT RECEIVED WITHIN 2 DAYS PRIOR TO YOUR BOOKED APPOINTMENT, YOUR APPOINTMENT WILL BE CANCELED.

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ANY SERVICES LONGER THAN 3 HOURS: YOU MUST CANCEL/RESCHEDULE 2 DAYS IN ADVANCE. IF YOU FAIL TO DO SO, A $20 CANCELATION FEE WILL BE APPLIED ON ANY BOOKINGS BOOKED IN THE FUTURE. YOU MUST ALSO COMPLETE THE POLICY FORM SENT TO YOU VIA EMAIL A MINIMUM OF 4 DAYS PRIOR OR YOUR APPOINTMENT WILL BE CANCELED.

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ANY BOOKINGS OUTSIDE OF WORKING HOURS WILL BE CHARGED A 50% MARKUP ON EACH & EVERY SERVICE; IF THE SERVICE TIME EXCEEDS THAT OF THE SET SERVICE LENGTH, $1 WILL BE CHARGED & ADDED FOR EVERY MINUTE PAST WITH NO EXCEPTIONS. IF YOU ARE THE LAST CLIENT OF THE DAY & WOULD LIKE TO: 1. ADD ADDITIONAL SERVICES OR 2. HAVE BOOKED ONE SERVICE BUT REQUIRE ANOTHER (which may be a longer length) YOU WILL BE CHARGED THE $1 FOR EACH MINUTE EXCEEDED OUTSIDE OF WORKING HOURS.

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IF YOU ARE NOT SATISFIED OR HAPPY WITH ANYTHING REGARDING LA CREME WAX BAR, PLEASE CONTACT US DIRECTLY AT ANY TIME BECAUSE YOUR OPINON & HAPPINESS MATTERS TO US!